These are the terms and conditions of StalagLuft3.com. Please make sure that you have read and understand them fully before you consider making a purchase.
By completing any purchase on this website, you are accepting the terms and conditions outlined herewith. These terms and conditions however in no way affect your statutory rights in English law. Please note that we reserve the right to delay/cancel any order for the purpose of carrying out additional security checks in relation to a credit or debit card payment.
You must be at least 18 years old to use this site. If you are under 18 you may only use this site with the supervision of an adult / guardian.
You accept that outside the UK e-mail is the primary means of long-distance communication.
Whilst we take every care to ensure the accuracy of prices and information on the site, errors can occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, your card will be automatically credited.
We promise not to pass on any of your personal, credit or debit card details to any third party. We endeavor to dispatch all orders within 7 working days. Please allow an additional 14 days delivery for delivery.
Guarantees, Returns and Exchanges
Any customer who is not satisfied with the standard of the product may return the goods undamaged and properly packaged for a refund of the products purchase price within 30 days of purchase, minus both outward and return Shipping Costs for ALL International Orders Outside the UK. Returned goods will only be accepted if they are accompanied by an official RTN (Returns Note Number). Prior to returning any item, you should email sales@StalagLuft3.com with you order details and request a RTN number.
It is the customers responsibility to provide proof that their goods have been returned. This should be by either means of a couriers receipt or tracking information. We cannot offer any refund or replacement without the said proof.
Damages or Deficiencies
In the event of any goods: being damaged in transit, missing items shown on the delivery note or failing to match the items ordered- you are required to notify us in writing within 7 days. We may ask the customer to complete an insurance claim form should we choose to recover the cost of the damages or missing items from the courier. No credits or replacements will be given until the matter is finalised.
Any information provided on this website is provided in good faith and should not be considered to be in any means authoritative.